We are interested in your views on FinTech, and value your feedback. Thank you for participating in our survey.

The following information will be used for analysis purposes only by KPMG Fakhro; no responses will be attributed to individuals. All responses will be looked at in strict confidence, with the results made available in aggregate form only.

Background Information

Please enter the name of your company:
Which of the following best describes your title / role?
Board member
CEO / President / Managing Director
CFO / Treasurer / Comptroller
Chief Operating Officer
Chief Strategy Officer
Chief Information Officer / Technology Director
Chief Marketing Officer
Chief Customer Officer
Chief Digital Officer
Chief Innovation Officer
Chief Risk Officer
Chief Development Officer / Corporate Development Officer
SVP / VP / Director
Head of Business Unit
Other: 
Which of the following businesses at your bank are you personally involved in?
Retail Banking
Wholesale Banking
Investment Banking
Other: 

Fintech and Competitive Strategy

Which of the following represent the greatest source of disruption in your bank? 
Competition from new entrants
Changing customer demographics in key markets
Increased customer adoption of mobile devices
Emerging financial technologies (FinTech startups)
Growing global regulatory complexity
Increased cyber threats and data security breaches
Increased number of retail channels
Labor and talent shortages
New business models
Passive strategies / products
Economic climate and uncertainty
Geopolitical conditions and uncertainty
Other:
Does your company see FinTech more as an opportunity or threat?
Opportunity
Threat
Both
Not a major factor
Which areas of your business, if any, do you see as being most disrupted by FinTech over the next three years?
Customer experience
Payments
Remittances
Marketing and insights / Social Marketing
Risk management and compliance
Data management and security
Asset management
Deposits
Lending / Financing
None of these areas
Other:
Where do you expect FinTech developments to help you most in the future? 
Customer experience
Payments
Remittances
Marketing and insights / Social Marketing
Risk management and compliance
Data management and security
Asset management
Deposits
Lending / Financing
None of these areas
Other:
Which emerging technologies is your company most interested in using in the next three years? 
Blockchain
Internet of Things (IoT)
Robotics / Robo advisors
Analytics and big data
Chatbots
Cloud computing
Cryptocurrency
Application Program Interface (API)
Artificial Intelligence (AI)
Augmented Reality
Other:
What has been the primary focus of your company’s FinTech investments over the past three years?
Customer-facing
Mid-office
Back office
New revenue sources / New lines of business
And what do you expect to primarily focus on in the next three years?
Customer-facing
Mid-office
Back office
New revenue sources / New lines of business
Does your organization have a current strategy in place to deal with or respond to FinTech?
Yes
No
Strategy in development
Unsure
Other: 
How do you source FinTech startups or potential disruptors in the market? 
Venture Capital firms
FinTech accelerators
Online matching tools and database
Internal strategy team
Professional consulting firms
Not sure
Other:

How important do you expect the following to be as sources of FinTech innovation? 

Rank the following by order of importance

People within your company
Financial institutions (current competitors)
Financial institutions (current non-competitors)
FinTech startups
Current technology giants (e.g., Google, Amazon)
Where do you place your company within your competitive set in terms of its FinTech capabilities?
Ahead of competitors
At par with competitors
Behind competitors
Which global trends do you expect to see continue or grow in the future? 
Valuations of FinTech companies will go down
Consolidation or acquisition of FinTech providers
Increased partnering and collaboration between traditional and non-traditional firms, including FinTech
Regulations changing within your industry to enable FinTech
Increased globalization of FinTech firms

Fintech Resources and organizational approach

Do you have a dedicated FinTech/Innovation team?
Yes
No

Fintech Investment

Do you currently invest or have plans to invest in FinTech startups or other companies?
Yes, invest in FinTech companies/startups today
Yes, plan to invest in FinTech companies/startups
No
When it comes to investing in FinTech, which top three countries are most attractive to you?
Do you have a FinTech investment fund (e.g. a VC fund dedicated to investing in FinTech solutions)?
Yes
No

©2019 KPMG Fakhro, a Bahrain partnership registered with the Ministry of Industry, Commerce and Tourism (MOICT), Kingdom of Bahrain and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.